Return Policy

↩ 7-Day Return Window

Returns are accepted within 7 days of delivery, provided the item is in its original condition: unused, unworn, unwashed, with all tags and original packaging intact.

✓ What Can Be Returned

• Fabrics and dress materials in their original cut length, unused.
• Sarees, lehengas, and ready-to-wear suits with tags attached.
• Items received damaged or different from what was ordered — reported within 48 hours.

⚠ What Cannot Be Returned

• Items that have been stitched, altered, or customised at customer request.
• Bridal trousseau and made-to-measure orders.
• Items with the tag removed or showing signs of use.
• Items returned without prior authorisation.

💰 Refunds

Once your return is received and inspected, we'll send you an email confirmation. Approved refunds are credited to your original payment method within 7–10 business days.

Shipping charges (if any) are non-refundable. Return shipping costs are borne by the customer unless the item was defective or shipped in error.

🔄 Exchanges

We're happy to exchange items for a different colour, size, or design subject to availability. Reach out to us within 7 days of delivery to start an exchange.

✉ How to Initiate a Return

1. Reach out via WhatsApp or email with your order number and reason.
2. Our team will share the return shipping address and pickup options where available.
3. Pack the item securely in its original packaging.
4. Ship it back; share the AWB / tracking number with us.
5. We'll process your refund or exchange within 5–7 business days of receipt and inspection.